Shipping policy
Order Processing
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed on a weekend or holiday will begin processing on the next business day. During launches, promotions and peak seasons, processing may take slightly longer, we'll always let you know if that's the case.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once your parcel has shipped.
Shipping Times
Once your order has been dispatched, estimated delivery takes 5–12 business days.
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
Please note that all delivery times are estimates, not guarantees. Actual transit time can vary depending on your delivery address, your local postal service, customs clearance and the time of year.
Shipping Costs
Shipping rates are calculated at checkout based on your destination.
Tracking Your Order
Once your parcel is dispatched you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to become active, it's normal for a new tracking number to show no updates at first.
If your tracking hasn't updated after 7 business days, contact us at support@nowybeauty.com and we'll look into it for you.
Shipping Delays
Occasionally, deliveries take longer than expected for reasons outside our control, including:
- Customs inspections and clearance procedures
- Delays or backlogs at your local postal carrier
- Peak periods such as Black Friday, Christmas and public holidays
- Severe weather, strikes or other disruptions to transport networks
- Incorrect or incomplete delivery details
We can't control these delays, but we can help. If your order is running behind schedule, email us at support@nowybeauty.com and we'll chase it up on your behalf.
Incorrect or Incomplete Addresses
Please double-check your shipping address at checkout. We're not able to take responsibility for parcels delivered to an address entered incorrectly.
If you spot a mistake, email us at support@nowybeauty.com as quickly as possible. If your order hasn't been dispatched yet, we'll do our best to correct it. Once a parcel has shipped, the address can no longer be changed.
Lost, Stolen or Damaged Parcels
If your parcel arrives damaged, please email us at support@nowybeauty.com within 7 days of delivery with photos of the packaging and the product, and we'll make it right.
If tracking shows your parcel as delivered but you haven't received it, please check with your household, neighbours and building reception first, then get in touch with us. We'll open an investigation with the carrier.
Questions?
We're happy to help with anything shipping-related. Email us at support@nowybeauty.com and we'll get back to you within 24 hours.